Refund policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.Â
To start a return, you can contact us at customersupport@qualityremotes.co.nz. Please see our return options below.Â
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Free Returns - Faulty and Damaged Items
We will provide a free return for a replacement item should your item arrive faulty.Â
You can always contact us for any return questions at customersupport@qualityremotes.co.nz.Â
Free Returns - Incorrect Item Ordered
We would appreciate it if you could contact us before purchase to confirm the correct model remote for your device before purchase. However, in the unlikely event you purchase the incorrect item, we will arrange a free return for a replacement remote. Where the price of the correct remote is more expensive than the remote originally purchased, you will be required to purchase the correct remote and we will refund the original purchase. Please contact us via customersupport@qualityremotes.co.nz to initiate a free return.Â
Paid Returns - Change of Mind
Should you change your mind or wish to return a damaged or faulty item for a refund instead of a free exchange, we require the item to be returned to us.Â
Our return address is as follows:
Quality Remotes - Returns
RMA - #Your order Number#
PO Box 237
Brunswick West VIC 3055
AustraliaÂ
Returns can either be shipped from your local post office, or we can provide you with a return label which will be deducted from your return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Refunds for change of mind returns will comprise of the item price minus a deduction should you use our return label ($11.99 NZD). Original shipping will not be refunded.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@qualityremotes.co.nz.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.